Tuesday, November 15, 2011

If You Want Faster Customer Service...

It is possible! It's just a matter of knowing the tips and tricks.

First, know when to call. The usual times when the phone is at its slowest traffic is after lunch of Tuesdays through Thursdays.

Be ready and have your account information handy and any vital information needed when calling. This will help you avoid long holds while customer service looks them up for you.

Try to get in touch with a human on the line ASAP. Check sites such as gethuman.com and fonolo.com that can give you numbers that have people who pick up phones.

State your problem right away in a brief and concise manner exactly how you would like it fixed. That way, representative will know right away if he needs to transfer you to the right person.

You might want to air your complaints to companies who have Twitter accounts. A lot of them usually respond for help.

Sent from my iPad